Our manufacturer will only review replacement or return requests if the product is missing, damaged or has a print error - provided that it was caused by our manufacturer. We are not responsible for incorrectly provided customer information that results in lost or misdirected shipments. In case of a re-shipment, the user must cover the expenses.
In the case of damaged goods, there is no need to send the product back to us. Simply email us at firstname.lastname@example.org the order number and images of the damaged goods or only the order ID for lost goods and we will have replacements sent out right away.
For a lost or damaged order our manufacturer will provide you with a reprint.
For lost orders over $200 with no tracking information available, refunds will not be provided. All refunds are issued on a case to case basis.